Help & Support
Contact
HelpDesk
(Technical Consultant: Jillian Brady)
2 William Smith Hall, Lower Level
410-778-7777
Tech Services
(Lead Technician: Eric Broussard)
2 William Smith Hall, Lower Level
410-810-7169
Hours
Monday - Friday from 8:30 am - 4:30 pm
What We Do
If you need technology help, you can count on the HelpDesk & Tech Services.
HelpDesk
The HelpDesk can troubleshoot and repair software related computer problems, refer hardware repairs to a certified technician for resolution and assist you with protecting your computer against spyware, adware and viruses. The HelpDesk can also assist you in scheduling Audio/Visual services for your class or event.
Tech Services
Tech Services provides a wide variety of technology support to the campus community. Our staff includes technicians qualified to repair almost any computer and certified to provide warranty service on IBM and Apple computers. Our education, experience, and certifications enable us to provide quality support.
Computer Repair
We know that your computer is crucial to your work here at Washington College. When it does not work properly, life grinds to a halt. That's why the Help and Support staff works hard to get your computer back up and running quickly.
The Technicians and the HelpDesk staff collaborate to provide the campus community with full support for software and hardware repairs. Software repairs are diagnosed and resolved by the HelpDesk. However if your computer's hardware fails, our certified technicians are available to diagnose the problem and begin the repair work.
Schedule Service
To discuss your repair options, schedule service, and get a repair estimate, contact the HelpDesk at 410-778-7777.
Note: computers owned by Washington College will receive priority repair service and are repaired free of charge.
Certifications
Because our technicians are certified to repair Apple and Lenovo computers, you can have warranty service completed right here, saving you time.
Of course, we can repair non-Apple and non-Lenovo systems and help you ship these machines in for service.
Hours
Monday - Friday from 8:30 am - 4:30 pm
Audio/Visual
Sometimes the key to a great classroom experience, guest lecture or special event is in the details like the right projector or wireless microphone. Audio/Visual Services provides the equipment and personnel necessary to make your event, class or function run smoothly and successfully.
What We Offer
Audio/Visual services can help you:
- Set up a video or slide projector
- Prepare your lecture hall for public address
- Troubleshoot classroom technologies
- Learn how to use equipment
- Find tutorials about devices on campus
- So much more...
Thinking of purchasing audio/visual equipment? Make sure you have reviewed the Technology Purchasing Policy.
Schedule Service
To schedule Audio/Visual Services contact the HelpDesk at 410-778-7777. To ensure the best service, notify us of upcoming needs at least three days in advance.
Production Fees
Materials are charged to the department per item used. You may provide your own materials up front, if you prefer.
Hint: You have already scheduled your event through Campus Events, right?
Shopping
New for Fall 2009: we are now an Apple On Campus Store - see the kiosk outside the HelpDesk for Apple notebooks and peripherals.
Buy computer peripherals, accessories and more at the HelpDesk. From ink cartridges to USB thumb drives, we can help you get more done with the things you need for computing. With special deals for the Washington College community and a convenient location, the HelpDesk is a one-stop shop for your technology needs.
Hours
Monday - Friday from 8:30 am - 4:30 pm
What's Available
The HelpDesk has a constantly changing inventory of items with no markup. You pay what we pay (after tax and shipping, of course.) Some popular items are:
- MiniDV Tapes
- USB Thumbdrives
- Laser & Inkjet Cartridges
- Blank Media - DVDs, CDs
- Network Cables
Special items are available upon request like power adapters for specific devices or user servicable parts. Just ask at the HelpDesk for pricing and availability.
Convenient Payment
We accept major credit cards (Visa, Mastercard, Discover) and your Washington College ID (charged to your account.) Staff and faculty making purchases for their departments can charge right to a department code, too.
Please review the Technology Purchasing Policy.